Delwi GmbH in Erkheim: My experience

I recently tried to purchase two used computer systems from a company in Germany which trades on ebay and also uses the domain delwi.de.

They advertised some older, but still useful systems at a price of sixty nine Euros each with a shipping charge of twenty nine Euros. Their ebay listing included the phrase:

===================================================================
Zusätzliche Kosten für jeden weiteren Artikel:
EUR 0,00
===================================================================

That translates as "additional cost for each other article: EUR 0"

So, I ordered two systems on the basis that the price would be one hundred and sixty seven Euros as two times sixty nine Euros for the systems and one charge of twenty nine Euros for shipping to me in Germany.

Once I had placed my order on ebay, I received the following email from ebay:

Sun, 27 Jul 2003 22:26:41 PDT
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Herzlichen Glueckwunsch! Dieser Artikel wurde ueber Sofort-Kaufen erworben.
Artikelbezeichnung: Intel Pentium PC mit CD 17"#x# Monitor/Tast/
Artikelnummer: 2743185377
Sofort-Kaufen-Preis: EUR 69,00
Menge: 2
Zwischensumme: EUR 138,00(Verpackung und Versand nicht inbegriffen)
Mitgliedsname des Verkäufers: www.delwi.de
Angaben zum Verkäufer:
E-Mail-Adresse des Verkäufers: ebay@delwi-gmbh.de
Name: Delwi GmbH
Mitgliedsname des Käufers: paderborg
E-Mail-Adresse der Käufers: jpoc@jpoc.org
Name: John O'Connor
Verpackung & Versand: EUR 29,00
Zusaetzliche Versandkosten pro Artikel
Versicherung (nicht angeboten)
Angaben des Verkaeufers zur Bezahlung: Vorkasse oder Nachnahme
===================================================================

It is clear from this that ebay also agree that the total sum is EUR 167

A little later, I received the following email from the vendor:

Mon, 28 Jul 2003 08:36:18 +0200
===================================================================
Pos. Art-Nr. Artikel
Stk. Einzelpreis
01 002044 Intel Pentium PC mit CD 17"#x# Monitor/Tast/ 2
69,00
02 porto Porto 1
58,00
===================================================================

You can easily see that delwi.de expect to charge twenty nine Euro for each item and not just the fisrt item as stated clearly in the ebay listing.

I tried to sort out this matter by email and what follows is the list of emails between myself and Richard Daus of Delwi GmbH.

From jpoc

Mon, 28 Jul 2003 22:21:48 +0200
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Porto Preis ist falsch!!
Leider auf English, grund mein Deutsch is nicht so gut.
In your advertisement on ebay you state that the porto cost is EUR 29 and that the extra cost for additional items is zero. So, you should not be trying to charge me EUR 58 for porto. That is wrong. Please reply to confirm that the total price is EUR 167.
Regards
John O'Connor
===================================================================

From delwi

Tue, 29 Jul 2003 10:11:00 +0200
===================================================================
Sorry! But the porto for two is 58 Euros!
Mit freundlichen Grüssen,
Richard Daus
Delwi GmbH
===================================================================

From jpoc

Tue, 29 Jul 2003 22:09:56 +0200
===================================================================
verkauf@delwi.de wrote:
> Sorry! But the porto for two is 58 Euros!
Thanks for the reply but that is not what it says on ebay:

Begin extract from:
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=2743185377&category=179&rd=1
Verpackung und Versand:
EUR 29,00 (innerhalb
Deutschland)
Käufer trägt Versandkosten
Zusätzliche Kosten für jeden weiteren Artikel:
EUR 0,00
End of extract

Also, that is not what ebay think:

Begin extract from email:
Herzlichen Glueckwunsch! Dieser Artikel wurde ueber Sofort-Kaufen erworben.
Artikelbezeichnung: Intel Pentium PC mit CD 17"#x#Monitor/Tast/
Artikelnummer: 2743185377
Sofort-Kaufen-Preis: EUR 69,00
Menge: 2
Zwischensumme: EUR 138,00(Verpackung und Versand nicht inbegriffen)
Mitgliedsname des Verkäufers: www.delwi.de
Angaben zum Verkäufer:
E-Mail-Adresse des Verkäufers: ebay@delwi-gmbh.de
Name: Delwi GmbH
Mitgliedsname des Käufers: paderborg
E-Mail-Adresse der Käufers: jpoc@jpoc.org
Name: John O'Connor
Verpackung & Versand: EUR 29,00
Zusaetzliche Versandkosten pro Artikel
Versicherung (nicht angeboten)
End of extract
===================================================================

From jpoc

Wed, 06 Aug 2003 18:47:46 +0200
===================================================================
Hi,
It is now over a week since I emailed you and I am still waiting for a reply.
I want to know if you intend to supply the goods which I purchased at the price (including the shipping cost) which you posted on ebay.
Please reply promptly.
regards
John O'Connor
===================================================================

From delwi

Thu, 7 Aug 2003 15:39:22 +0200
===================================================================
Hello,
we've no money from you at the moment.
Mit freundlichen Grüssen,
Delwi GmbH
===================================================================

From jpoc

Thu, 07 Aug 2003 15:59:45 +0200
===================================================================
I am waiting to hear if you will send the items for the price on ebay which was 2 PCs for Euro 69 and 1 delivery charge of Euro 29 for a total of Eur 167.
As soon as you confirm this, I will send the money.
Regards
John O'Connor
===================================================================

From delwi

Thu, 7 Aug 2003 17:09:28 +0200
===================================================================
Hello,
total cost is 196.-
Mit freundlichen Grüssen,
Delwi GmbH
===================================================================

From jpoc

Fri, 08 Aug 2003 10:06:13 +0200
===================================================================
But then why did your ebay listing say:
Zusätzliche Kosten für jeden weiteren Artikel:
EUR 0,00
I do not understand.
regards
John O'Connor
===================================================================

From jpoc

Tue, 12 Aug 2003 23:10:29 +0200
===================================================================
Hi,
I am still waiting for a reply to the email that I sent last Friday.
You are demanding a price that seems to include 29 Euro shipping per item but your ad on ebay clearly stated:
> Verpackung und Versand:
> EUR 29,00 (innerhalb
> Deutschland)
> Käufer trägt Versandkosten
> Zusätzliche Kosten für jeden weiteren Artikel:
> EUR 0,00
Have I misunderstood this part of your ebay ad or are you asking for more money than was stated in the ad? If so, was this a mistake in your original ad or what?
This is a straightforward question and I would like a direct answer.
Please.
John O'Connor
===================================================================

From delwi

Wed, 13 Aug 2003 10:34:13 +0200
===================================================================
we only deliver in germany, you know that?
Mit freundlichen Grüssen,
Richard Daus
Delwi GmbH
===================================================================

From jpoc

Wed, 13 Aug 2003 20:46:36 +0200
===================================================================
> we only deliver in germany, you know that?
I am in Germany as you can see by looking at my details on ebay.
Please answer my question.
In the ebay listing, you state:
> Verpackung und Versand:
> EUR 29,00 (innerhalb
> Deutschland)
> Kufer tr gt Versandkosten
> Zustzliche Kosten fur jeden weiteren Artikel:
> EUR 0,00
I asked:
> Have I misunderstood this part of your ebay ad or are you asking for
> more money than was stated in the ad? If so, was this a mistake in
> your original ad or what?
>
> This is a straightforward question and I would like a direct answer.
>
> Please.
Why do you not answer my question?
John O'Connor
===================================================================

From delwi

Thu, 14 Aug 2003 14:20:09 +0200
===================================================================
Helo,
please write in german. thank you
Mit freundlichen Grussen,
Delwi GmbH
===================================================================

At this point, I gave up as it seemed clear that delwi were not prepared to explain why they were trying to charge a higher price for shipping than stated in their ebay ads.


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